About the Products

1. What type of products does Legacy Threads Sportswear offer?

Legacy Threads Sportswear specializes in apparel inspired by American football and patriotic pride. We offer a variety of products, such as hoodies, t-shirts, and accessories, designed to celebrate the passion for the sport and the values that define America: unity, pride, and sacrifice.

2. Are the designs exclusive and unique?

Yes! Every design at Legacy Threads Sportswear is created to highlight the unique connection between football and patriotism. Our apparel not only celebrates your team and the sport but also tells stories through historical and cultural elements. Each piece is exclusive, and you won’t find these designs anywhere else.

3. Are the garments suitable for different climates?

Absolutely. Our garments are made with high-quality materials to ensure comfort and durability. From warm hoodies perfect for chilly game days in winter to lightweight t-shirts ideal for summer, we have something for every season. Additionally, each product description includes specific details about its suitability for different climates, helping you make the best choice.

4. Where are Legacy Threads Sportswear products made?

We’re proud to say that our products are designed in the United States. We work with trusted manufacturers to ensure that every piece meets high-quality standards, keeping the American spirit alive in every detail.

5. What sizes are available for your products?

We offer a wide range of sizes to ensure that every fan can find the perfect fit. Sizes range from Small (S) to Extra Large (XXL) and, in some cases, even more. Each product description includes a detailed size guide to help you choose the best fit with confidence.

Orders and Shipping

6. How long does it take to process my order?

Order processing takes 3 to 8 business days. Once your order has been placed, you will receive a confirmation email with the order details and a tracking number.

7. Do you ship internationally?

Yes, we offer international shipping to several countries. Shipping rates and delivery times vary depending on the location. During checkout, the shipping costs and estimated delivery times for your address will be calculated automatically.

8. What is the cost of shipping?

The shipping cost depends on the weight of the order and the delivery location. You can view the exact cost by entering your address during the checkout process before completing your purchase.

9. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your shipment in real time. If you don’t see this email, please check your spam folder or contact us for assistance.

10. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or includes an incorrect item, please contact us immediately via email or through the contact form on our website. Be sure to include clear photos of the product and a description of the issue. Our team will be happy to assist you in resolving the problem as quickly as possible.

Returns and Exchanges

11. What is your Refund Policy? 

To view our Refund Policy, please visit the following link: Refund Policy. There, you will find detailed information about the conditions and process to get a refund.

12. Can I exchange a product if it doesn’t fit?

Absolutely! If you need to exchange a product for a different size, please contact us within 14 days of receiving your order. Ensure that the item is in its original condition, unworn, and with all tags intact. Shipping costs for exchanges are the customer’s responsibility.

13. How do I start a return or exchange process?

To start a return or exchange, contact us via email or the contact form on our website. Please provide your order number and explain the reason for the return or exchange. It is important to note that the products we offer are printed on demand, meaning we do not keep inventory. Once the order is placed, the production process begins immediately. Therefore, exchanges incur additional manufacturing and shipping costs, which must be covered by the customer.

Customization

 14. Do you offer customization options for your products?

Currently, we do not offer customization options for our products. However, all of our designs are carefully crafted to capture the spirit of American football and patriotic pride. If you have suggestions for future designs, we’d love to hear them.

 15. Can I request specific designs related to my favorite football team?

We do not offer specific designs for official teams due to copyright restrictions. However, we continuously work on creating designs inspired by football and its legacy. If you have ideas or specific themes you’d like to see, feel free to share them with us.

Payments

16. What payment methods do you accept?

 We accept a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express) and digital payment platforms like PayPal. All transactions are protected to ensure your security.

17. Is it safe to shop on your website?

Yes, shopping on our website is completely safe. We use SSL encryption technology to protect your personal information and ensure secure transactions. We also work with trusted payment platforms to provide a risk-free experience.

18. Do you offer installment payment options?

At this time, we do not offer installment payment options. However, we accept a wide variety of secure payment methods to make your shopping experience easy. If you have any questions about payments, don’t hesitate to contact us.

Promotions and Discounts.

19. Do you offer discounts for bulk purchases or loyalty programs?

Yes, we offer special discounts for bulk purchases. If you’re interested in placing a large order, please contact us for more details. We are also working on a loyalty program to reward our frequent customers—stay tuned for updates!

 20. How can I find out about your promotions and discounts?

To stay updated on our promotions and discounts, we invite you to subscribe to our newsletter through our website. You can also follow us on our social media platforms, where we share the latest deals and updates. Don’t miss out on any opportunities!

Care and Maintenance

 21. How should I wash and care for the garments to make them last longer?

To ensure the durability of your garments, we recommend machine washing them in cold water with similar colors. Use a mild detergent and avoid bleach. If possible, air-dry instead of using a dryer, and use a low iron setting if needed. Check the specific care instructions on the label of each product.

22. Will the prints or designs wear out over time?

Our designs are printed using high-quality materials and specialized processes to ensure durability. However, as with any garment, wear and tear may occur over time, especially if care instructions are not followed. To prolong the lifespan of the prints, we recommend washing garments inside out and avoiding excessive heat from dryers or irons.

23. How can I contact customer service if I have a problem?

You can contact our customer service team via email or the contact form available on our website. We are here to help and will do our best to resolve any issues as quickly as possible. We aim to respond to inquiries within 24 to 48 business hours.

24. Do you have customer service hours?

Yes, our customer service team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. (Eastern Time). If you contact us outside of these hours, we will do our best to respond on the next business day.

25. Is there a phone number or email I can use to contact you?

At the moment, our primary contact method is via email at legacythreadssportswear@gmail.com, or through the contact form on our website. This allows us to provide you with more personalized and detailed assistance. Please include your order number if your inquiry is related to a specific order.